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Company Policy
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| In order to avoid any misunderstanding or confusion in the future, we have compiled the following information pertaining to the various terms and conditions of your account with us. |
| A) |
Delivery Status - "will Call" or "automatic" service
"WILL CALL" customers will call our office when a delivery is needed. Minimum delivery is 150 gallons. We do require at least 72 hours advance notice to allow time for scheduling. Will Call Deliveries will be scheduled for delivery at Company's discretion during inclement weather.
"AUTOMATIC" customers will receive deliveries automatically, based on our computerized degree day system, which estimates usage according to the daily temperature outside. When our computer indicates that your tank is down to between 1/2 and 1/4 full, a delivery ticket will automatically print (providing the account has no past due balance) and a delivery will be made. Be advised that the computer requires at least three full deliveries before it can establish an accurate usage factor on your individual account. Therefore, it may be necessary for you to call in should your gauge indicate that you are below 1/4 tank.
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| B) |
PAYMENT TERMS
- Once your open credit account has been established,
you have two options. Price quotes available in spring
and early summer. We also accept Discover, Visa and Master
Card as form of payment. Your account can be tagged to
automatically charge one of these cards. However, due
to excessvely high credit card processing fees you will
not be entitled to the ten cent per gallon discount. The
discount applies only to cash or check payments. |
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| C) |
PREPAY PROGRAM - This program allows you to prepurchase your estimated annual supply of heating oil in advance during the summer to lock-in at off season rates. Price quotes are usually available in July and payment terms vary, so please call our office for seasonal details. |
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| D) |
BUDGET PLAN
- Consists of ten (10) equal payments from August through
May, for which payments are due on the 10th of each month.
The estimated monthly payment is based on your individual
usage for the previous heating season. At the end of the
budget season (May), if all ten payments were received
by the 10th of each month, you account will be credited
with a ten cent per gallon discount for each gallon delivered
during the ten month period. If there is a balance due
after the discount credit has been issued, it is due by
June 10th. If a credit balance remains it may be carried
over to the next season to reduce your monthly payments,
or a request for a refund can be made. BUDGET MAX INSURANCE
is also available. For a nominal fee per season, this
insurance guarantees a "price cap" or "maximum"
amount per gallon for those who choose to participate.
Payment for this insurance must be received with your
August budget payment. The price cap fluctuates from season
to season based on market conditions.
NOTE: Service invoices are not included
in budget amount and must be paid separately within 30
days of date of invoice. |
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| E) |
Office
Hours - Regular hours are 7:00 AM to 3 PM, Monday through
Friday excluding observed holidays. |
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| F) |
AFTER HOURS DELIVERIES - 24 Hour Emergency Service
Will Call Accounts: Deliveries made after 4:00 PM on weekdays and deliveries on weekends are subject to a $95.00 call-out charge. Emergency deliveries requested on a Holiday are subject to $100.00 call-out. Also calls received for same day service may be subject to charge if re-routing of our drivers schedule is required. A $20.00 restart charge may be imposed at Company's discretion.
Automatic Delivery Accounts: Provided that there are not past due invoices, there is no call-out charge. However, if there is a past due balance, the balance plus the call-out charge must be paid at time of delivery. |
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| G) |
TECHNICIAN SERVICE - Service technicians are available 24 hours a day, 7 days a week, on a charge per call (time and material) basis. Time is billed portal to portal (includes travel time). Service contracts are also available upon request and approval, and range form the "basic" to the "comprehensive". |
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| H) |
The customer shall be responsible to be sure that tanks and their associated piping do not leak and that basement tanks are properly installed, vented and equipped with the proper fill and vent alarms (tank whistles). Mountain fuels will not be responsible for over-runs or spillage onto property caused by improperly installed, defective or non-existing alarms. |
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| I) |
ANSWERING SERVICE - After business hours (4:00 PM summer or 5:00 PM (in Winter) all of our incoming calls are automatically forwarded to our answering service. If you are in need of emergency service or delivery, give them your name and phone number, and the nature of your call. They will contact the appropriate personnel, who will in turn contact you. DO NOT LEAVE the location of the phone number left with the answering service , or leave an answering machine on. A return call will be made, and unless a we can talk to a "real live person", nothing will be done regarding your call. This is necessary for in the event that directions are needed, or additional information is required to properly determine the nature of the call is needed, we must speak to a live person. |
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| J) |
RETURNED CHECKS - There will be a $25.00 returned check charge imposed each time a check is returned by it's issueing bank. |
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